This is my message in booking.com facebook. But they removed my message. Just a notice for everyone. Terrible experience When I booked the hotel, your page shows free cancellation without any conditions. However, I want to cancel my request, my cancel fee is 100%. So I immediately submit my request via your message and email these days. But you haven’t replied me. Then, I called your hotline, he told me will reply result to me after 1 hour. After 5 hours, I have not received any call. So I called your hotline again. She told me, I cannot waive my fee. But I think it's incorrect. I called your hotline again, He said will help me email to ask exception. But I wait about 48 hours, I still have not received any reply. It is still shows free cancellation till Mar-15 night. But your homepage has been revised from Mar-16 night. You removed original free cancellation and send email to ask me to pay 100% fee. I think you are cheating user. I cannot write any review in your website because I have not gone to the hotel. Why? Terrible experience Helpdesk and booking system is very bad. I will not use your system again and I will tell our friends to AVOID YOU.