我今年1月份通過，用信用卡幫朋友訂了Jubilee旅館，當時他們就在我卡里扣了80汶萊幣，作為訂金也沒什麼。後來朋友回來後，跟我一對帳，旅館又扣了他們全額的房款，我只好發郵件給旅館，他們開始不承認多扣款，我把信用卡的對帳單給他們，他們才説是多扣了80汶萊幣。 但他們説要等帳務處理，我後來多次催促他們，他們一會説已經返還，一會説過幾天返還，至今我仍未收到他們退回多收的房款。 這些郵件我也抄送給了的客服，但至今沒人跟蹤，我是通過本網站訂的票，這間旅館沒有任何信譽可言，建議網站幫忙索回多收的房款，並將這種沒信譽的旅館從旅館列表中清除，以免影響其他網友對網站的信心

一月份多收的房款，至今不返还，的确让人气愤！以下是之前的邮件往来 I haven't got the money until today. BOOKING: CAN YOU HELP TO CHECK WITH HOTEL? I BOOK THE HOTEL FROM YOUR WEB. HOTEL CHARGED ME MORE MONEY, BUT NEVER SEND BACK! - 隐藏引用文字 - Our bank just called informing us that they had already reversed the amount. Please check your account. It usually takes 2-3 days for processing they said. Siti For Acct Dept

Dear Siti, CAN YOU ADVISE WHEN YOU WILL SEND MY MONEY BACK? SIRS FROM BOOKING, CAN YOU HELP TO CHECK WHAT HAPPENING? I BOOKED HOTEL THROUGH YOUR WEB. BUT THE HOTEL TRANSFER MY MONEY THROUGH MY CREDIT CARD WRONG AMOUNT. IT HAPPENS IN JANUARY. AND IT IS END OF APRIL, WHEN MY MONEY CAN BE RETURNED???? CATHERINE Dear Siti, You have confirmed you overcharged our money. But until now, we didn't get money back. Please repond WHEN you can return the money? Regards, Catherine Dear Siti, When will your bank make it happen? Regards, Catherine

Dear Catherine As per our Accts Dept, they’ve already informed our bank. They (bank)will just reverse the whole amount that was taken in your credit card acct. So, you will just have to wait. Regards! Siti Dear Siti, I haven't got your remittance for this returned money. Can you explain? REgards, Catherine Noted. We will forward your request to Accts Dept. Regards! Siti Dear Siti, Can you just return to my credit card? If not, you can TT to my credit card as below, Bank**** If you make TT, please don't decrease the bank's charge. Thanks, Kind Regards, Catherine

还有一些对帐的邮件，就不发上来了，多数邮件都抄送给网站人员了，但没有人跟踪，不知这种情况下网站对酒店是否有一点点监督？

今天Jubilee酒店的回复如下，还坚持说已经返还了多扣的房款！可我根本没收到，3月份就开始说已经返还，到5月份，又说再一次返还。可为什么6月份我还收不到？？ Please do not just say you reversed the amount. I didn't receive the money. Where can the money go? I just revised the name of booking, then you thought they are 2 different reservations which shouldn't happen. You are acc dept. Why just return money takes you so many months?? Catherine Please counter check your bank acct. The reversed amount had already been debited from Jubilee Hotels bank acct. You were dbl charged because there were 2 reservations made with 2 different confirmation numbers/names. The fault should not be blamed on us. Thank you for your attention. For Jubilee Hotel Acct. Dept.

繼續發郵件給Jubilee，但對方還是推諉，問起了我的卡是信用證，還是借記卡 我回郵件，之前他們在卡里多扣款的時候這麼容易，怎麼返款卻這麼難？ Dear Catherine As per our bank, they already transferred the amount to your host bank. Our bank wants to know if the credit card that you used for payment is a DEBIT CARD. If so, your bank will be the one to transfer the amount to your account. You should inquire w/ your bank then. However, if you use for payment is a CREDIT CARD then it should have been in your account by this time. If you do not understand yet, kindly give to us your contact number so that we can call you and explain further. Regards! Siti Sent: Monday, June 13, 2011 11:45 PM To: Jubilee hotel Brunei Subject: Re:RE: RE: RE: RE: RE: RE: RE: RE: 您在Jubilee Hotel的預訂 RESEND Do you have any news from your bank? Our accountant will go to the bank on Monday, 13th June, to investigate about the matter. The amount had already been debited from our acct w/c means that the bank had already credited the amount to your c.card acct. We will ask for any certification to show that we already done our part and we shall email copy to you as soon as we have it. Thank you for your attention. Siti Noor Abdullah Operations Manager