關於「E-S-QUAL: a multiple-item scale for assessing electronic service quality」標籤，搜尋引擎有相關的訊息討論：

[PDF] ES-QUAL - A Multiple-Item Scale for Assessing Electronic Service ...public.kenan-flagler.unc.edu › faculty › malhotra › e-s-qualjservrschE-S-QUAL: A Multiple-Item Scale for Assessing ... - SAGE Journalsjournals.sagepub.com › doi › absE-S-QUAL: A Multiple-Item Scale for As