關於「Zeithaml, 1988」標籤，搜尋引擎有相關的訊息討論：

Communication and Control Processes in the Delivery of Service ...journals.sagepub.com › doiZeithaml, V.A. (1988) Consumer Perceptions of Price, Quality, and ...www.scirp.org › reference › ReferencesPapersHow Does Objective Quality Affect Perceived Quality? Short-Term ...www.js