我在venere.com訂了飯店 我收到確認信上說在5/22以前取消不用付罰金 我拿到簽證就馬上取消訂房了 可是我發現我被收了10%的費用耶 有人遇過這樣的問題嗎？ 我現在該怎麼辦？ 因為我訂14天所以我被收取的費用是120塊美金...實在有點多 因為我輩收取的費用是10%所以我剛剛又讀了一次確認信 上面完全沒有提到取消訂房要罰款 只說我要在5/22以前取消 麻煩知道的前輩告訴我... 謝謝

你是怎樣取消你的訂房的呢?venere.com的help裏面對取消的規定是這樣寫的: How to cancel a booking Please be informed that all bookings need to be cancelled in your user account within the valid cancellation timeframe in order to avoid penalties. After the cancellation deadline has expired, it is necessary to contact the property directly, since in this case only the property itself can decide whether or not to cancel a booking free of charge. To cancel a booking, please select 'Your reservations' on the Venere.com homepage and enter your registered email address and password. From here, you can view the list of the reservations made. Click on the link 'Cancel this reservation' next to the reservation number and then click on YES. Your booking will then be cancelled in our system and there is no need for any further contact with the hotel on your part. To check that you have cancelled your booking correctly, you can click on 'Your reservations' on our homepage, and you will see that the status of your reservation is 'CANCELLED'. Venere.com does not accept cancellation requests sent via email to our Customer Service Department, even if the request is sent before the cancellation policy expires. All cancellations need to be made following the above instructions. Should the cancellation not be made accordingly, Venere.com is not to be held responsable for eventual penalties charged to your credit card by the property. 通常取消的規定也會寫在確認信裏.