被通暑假班機時間更動，但mail只有確定選項，曾經在版上看過不同意可以全額退票，請問各位大大，是要打電話退票嗎?酷航電話超難打 3086932

可以透過以下兩種方式取消訂單： Facebook page (http://m.me/FlyScootKR) Call Centre (https://www.flyscoot.com/en/help/contact-us) 依照說明，只能退回Scoot Travel Voucher或是改期。 "Customers with flights from Taiwan Customers with flight bookings originating from Taiwan to Singapore and Japan, with travel periods from 23 January – 31 March 2020 (inclusive), or Taiwan to South Korea, with travel periods from 23 January – 30 April 2020 (inclusive), may contact our Facebook page (http://m.me/FlyScootKR) or Call Centre (https://www.flyscoot.com/en/help/contact-us), to avail of the following options: Re-route to another Scoot destination (travel date up to 31 August 2020), subject to availability. Change fee will be waived, fare difference applies. Re-book the flight to a later travel date (up to 31 August 2020) with same origin and destination, subject to availability. Change fee will be waived, fare difference applies. 100% refund of unused itinerary value via Scoot travel voucher. In addition, Taiwan has formally announced a delay to the Taiwan school summer vacation due to the COVID-19 outbreak, and it will now start from 15 July 2020. Affected customers with flights departing from Taiwan, booking made before 4 February 2020 (date inclusive), with travel periods from 28 June – 15 July 2020 (inclusive), who wish to change their travel plans may contact our Facebook page (http://m.me/FlyScootKR) or Call Centre (https://www.flyscoot.com/en/help/contact-us), to avail of the following options: 100% refund of unused itinerary value via Scoot travel voucher Re-book the flight to a later travel date (up to 24 October 2020) with same origin and destination, subject to availability. Change fee will be waived, fare difference applies." 原文連結：https://www.flyscoot.com/zhtw/announcements/update-on-COVID-19 (3/10更新)

感謝rcchen (https://www.backpackers.com.tw/forum/member.php?u=33)大，有喔，這是針對暑假延後的更改，我有去fb留言了，只叫我等回音，打電話也等好久，昨天發現有這封信，是飛機時間同一天但提早出發的通知，跟暑假延後無關，想說應該可以順勢按取消的按鈕說，結果找不到，只有確定的鈕...

感謝rcchen (https://www.backpackers.com.tw/forum/member.php?u=33)大，有喔，這是針對暑假延後的更改，我有去fb留言了，只叫我等回音，打電話也等好久，昨天發現有這封信，是飛機時間同一天但提早出發的通知，跟暑假延後無關，想說應該可以順勢按取消的按鈕說，結果找不到，只有確定的鈕... 我猜是因為取消無法直接透過系統處理，才沒放上取消按鈕，也可能是希望大家接受改期（減少人力負擔） 有後續發展希望你願意回來分享:)