有關聯合航空擅自更改飛機與時間?

發布時間: 2015-07-07
推薦指數: 3.010人已投票

幾個月前已訂好9/18日要到波士頓的機票, 航空公司是聯合航空,從桃園機場起飛-->舊金山->波士頓 原本一切都ok,但聯合航空飛機、時間 一變再變, 原本那班飛舊金山往波士頓的飛機已經取消,改換另一架飛機, 然後到波士頓的時間原本是19:31分,又改了二次,第一次是20:00分 第二次是20:55分,我整個人傻眼, 因為我到波士頓還要搭公車到住宿的地方, 而最後一班公車是20:55分,我打去航空公司問, 客服說只能幫我改其他時間點的班次, 但還要多停支加哥機場,他們給我的轉機時間都不超過二小時, 若是有一班機延誤了,那就很麻煩 請問航空公司可以擅自不經旅客同意就更改航班與時間嗎? 如果是因為不可避免的因素導致飛機延誤我還可以接受, 但離我要去的時間還有幾個月,航空公司就一再的改時間, 我還問客服員會不會現在橋好了,之後又再改了,客服員說他也不知道>< 請問各位包友們,若遇到這問題會去向航空公司爭取什麼嗎? 謝謝大家耐心的看完~:-$

全世界所有航空公司的運送條款都有規定他們有權更改航班與時間。雍有好幾百架飛機,幾百條航線的大航空公司,這種事更是常有。越早買的票,之後有變化的可能性也越高。乘客買了機票就表示已經乘客已經同意了運送條款(雖然絕大部分的人事先不會去看)。 跟據UA的飛行條款 https://www.united.com/web/format/pdf/Contract_of_Carriage.pdf RULE 24 FLIGHT DELAYS/CANCELLATIONS/AIRCRAFT CHANGES A.3 Schedules are Subject To Change Without Notice - Times shown on tickets, timetables, published schedules or elsewhere, and aircraft type and similar details reflected on tickets or UA’s schedule are not guaranteed and form no part of this contract. UA may substitute alternate carriers or aircraft, delay or cancel flights, and alter or omit stopping places or connections shown on the ticket at any time. UA will promptly provide Passengers the best available information regarding known delays, cancellations, misconnections and diversions, but UA is not liable for any misstatements or other errors or omissions in connection with providing such information. No employee, agent or representative of UA can bind UA legally by reason of any statements relating to flight status or other information. Except to the extent provided in this Rule, UA shall not be liable for failing to operate any flight according to schedule, or for any change in flight schedule, with or without notice to the passenger 這一條簡而言之就是他們有權做變更。 C) Change in Schedule - When a Passenger’s Ticketed flight is affected because of a Change in Schedule, UA will, at its election, arrange one of the following: 1) Transport the Passenger on its own flights, subject to availability, to the Destination, next Stopover point, or transfer point shown on its portion of the Ticket, without Stopover in the same class of service, at no additional cost to the Passenger; 2) At UA’s discretion, reroute Passengers over the lines of one or more carriers in an equivalent class of service when a Change in Schedule results in the cancellation of all UA service between two cities; 3) Advise the Passenger that the value of his or her Ticket may be applied toward future travel on United within one year from the date of issue without a change or reissue fee; or 4) If the Passenger is not transported as provided in C) 1) or 2) above and does not choose to apply the value of his or her Ticket toward future travel as provided in C) 3) above, the Passenger will be eligible for a refund upon request. See Rule 27 A). 這條告訴你可能的補救方式。 1) 改航班包括變成轉機。 2) 改航空(除非UA已經不飛那個城市才有可能改航空,所以你不能用這個) 3) 退款成代金券之類的,一年內使用。 4) 完全退款。 目前他幫你用的就是1)的方式。你到達SFO看時刻是7:30, 這時間後面直飛BOS的第一班是8:40,你不可能趕得上(因為你要先入境通關),下一班12:15應該就是你被改的那班。你不想要這一班,又想要早點到,那他能給你的合理航班就只有9:20出發到芝加哥轉機,19:39到達BOS的選擇而已。但是承如你說的,這個選擇在SFO和ORD的轉機時間都很短,雖然符合最低轉機時間的規定,但不能有delay的閃失。 不能接受轉機的安排,那你就只能選擇3)或4)來退費了。或是就按照他的新時間到Boston後搭計程車或shuttle,機場到住宿的交通不是什麼大問題,就看自己肯不肯多花一點錢而已,我個人是會建議這樣做。不然你也可以考慮改成晚上11:00的紅眼班次(到達BOS隔天早上7:44),先在舊金山玩個一天,當然這要看你飛了10幾個小時候,還有沒有那個精力立刻去玩一天。

太感謝ordtpe 詳盡的回答, 我應該會維持原先的班機吧^^

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