上星期因為信用卡訂房的問題打去agoda的客服請他們協助我退款，果然講完掛掉電話後馬上就幫我辦好退款了，效率很快呢！

上星期剛打過， 02-26507819。

【更正】--> 剛剛再點選繁體中文的AGODA，已經取消了免費的中文客服電話，我去年8月使用時，還有此服務，現在已經沒了喔~ PS. HOTEL.COM這家代訂房網站，還是有提供免費中文客服電話。

請問02開頭的電話是幾號呢??

直接打02開頭的台北電話，免費轉接到馬來西亞，選中文通話，我的經驗是服務效率還不錯!

所以你一直都是用EMAIL聯繫?為何不打個電話呢?在我經驗中,透過電話找上門,通常當下就解決了,不管能不能退款,起碼你馬上就知道答案,不需要浪費好幾天的心神苦苦等待對方的回覆!

THX BUT not matter it is non-refindable or not They should answer my mail, right? that is what service for ! I will try to call, hope for the best Agree but we also should understand the rule of a game. No matter it is a bank, airlines, hotel, web booking agent or......if u ask for a refund, all of them usually will try the best to discourage you in order to make you give up at last.:-S Anyway, Action beat words. By the way, remember to mark down '2nd request'....'10th request'.....etc on your e-mail. On the other hand, u may e-mail the hotel (which u booked) to check that Agoda have already cancelled your reservation or not. If not, it means that Agoda still have not taken any action to handle your request. Cheer Up!!(Y)

If you are 100% sure that your reservation is not non-refundable, certainly DON'T GIVE UP!! Just repeatedly send the e-mail to Agoda everyday!!(Y) By the way, u may call her live 7/24 customer support! THX BUT not matter it is non-refindable or not They should answer my mail, right? that is what service for ! I will try to call, hope for the best

If you are 100% sure that your reservation is not non-refundable, certainly DON'T GIVE UP!! Just repeatedly send the e-mail to Agoda everyday!!(Y) By the way, u may call her live 7/24 customer support!

同情樓主..... 不過是不是定了不能取消的訂單呢?? 我也常常跟agoda打交道......也不是幫他們說話....可是他們服務效率還不錯的阿.... 前年紅杉軍的時候曼谷鬧很大.....我也訂了不能取消的訂房.....可是一起同行的朋友定別家取消成功了....我就寫信去爭取.....兩三封信來回後也取消成功了.....兩個月後錢也回沖到我信用卡帳戶....

以下皆屬真實，如有巧合，那算你倒楣(N) 我想終於要有個了斷，真是夠了，就當是一場昂貴的教訓，也希望以自身的經驗提醒大家，上網站訂房要小心，我在7/4日上agoda（雅高達）網站訂了兩個星期後的酒店，但因為個人因素所以取消，也隨即獲得網站通知（皆有電子郵件為憑），但在7月底的時候，信用卡公司想我要了這筆錢，我如數繳交，想說下個月會退，但到8月帳單來了，這筆錢沒有退，所以我透過網站的回饋管道寄信去詢問（中英文都有），卻沒有任何回音，截至到目前為止，我總共計6封，每封他們都有自動回覆系統說收到了，儘可能在24小時內回覆，但今天9/31，已經不止24天，我還是沒有得到任何回音，一封都沒有！！！這封信的目的在提醒大家，agoda是一的很大的旅遊訂房網站，很多人使用，但它的服務很爛，也有被吃錢的可能，所以請大家要小心！這是本人血淋淋的教訓，請大家引以為鑑！