以下皆屬真實，如有巧合，那算你倒楣(N) 我想終於要有個了斷，真是夠了，就當是一場昂貴的教訓，也希望以自身的經驗提醒大家，上網站訂房要小心，我在7/4日上agoda（雅高達）網站訂了兩個星期後的酒店，但因為個人因素所以取消，也隨即獲得網站通知（皆有電子郵件為憑），但在7月底的時候，信用卡公司想我要了這筆錢，我如數繳交，想說下個月會退，但到8月帳單來了，這筆錢沒有退，所以我透過網站的回饋管道寄信去詢問（中英文都有），卻沒有任何回音，截至到目前為止，我總共計6封，每封他們都有自動回覆系統說收到了，儘可能在24小時內回覆，但今天9/31，已經不止24天，我還是沒有得到任何回音，一封都沒有！！！這封信的目的在提醒大家，agoda是一的很大的旅遊訂房網站，很多人使用，但它的服務很爛，也有被吃錢的可能，所以請大家要小心！這是本人血淋淋的教訓，請大家引以為鑑！

同情樓主..... 不過是不是定了不能取消的訂單呢?? 我也常常跟agoda打交道......也不是幫他們說話....可是他們服務效率還不錯的阿.... 前年紅杉軍的時候曼谷鬧很大.....我也訂了不能取消的訂房.....可是一起同行的朋友定別家取消成功了....我就寫信去爭取.....兩三封信來回後也取消成功了.....兩個月後錢也回沖到我信用卡帳戶....

If you are 100% sure that your reservation is not non-refundable, certainly DON'T GIVE UP!! Just repeatedly send the e-mail to Agoda everyday!!(Y) By the way, u may call her live 7/24 customer support!

If you are 100% sure that your reservation is not non-refundable, certainly DON'T GIVE UP!! Just repeatedly send the e-mail to Agoda everyday!!(Y) By the way, u may call her live 7/24 customer support! THX BUT not matter it is non-refindable or not They should answer my mail, right? that is what service for ! I will try to call, hope for the best

THX BUT not matter it is non-refindable or not They should answer my mail, right? that is what service for ! I will try to call, hope for the best Agree but we also should understand the rule of a game. No matter it is a bank, airlines, hotel, web booking agent or......if u ask for a refund, all of them usually will try the best to discourage you in order to make you give up at last.:-S Anyway, Action beat words. By the way, remember to mark down '2nd request'....'10th request'.....etc on your e-mail. On the other hand, u may e-mail the hotel (which u booked) to check that Agoda have already cancelled your reservation or not. If not, it means that Agoda still have not taken any action to handle your request. Cheer Up!!(Y)

所以你一直都是用EMAIL聯繫?為何不打個電話呢?在我經驗中,透過電話找上門,通常當下就解決了,不管能不能退款,起碼你馬上就知道答案,不需要浪費好幾天的心神苦苦等待對方的回覆!

直接打02開頭的台北電話，免費轉接到馬來西亞，選中文通話，我的經驗是服務效率還不錯!

請問02開頭的電話是幾號呢??

【更正】--> 剛剛再點選繁體中文的AGODA，已經取消了免費的中文客服電話，我去年8月使用時，還有此服務，現在已經沒了喔~ PS. HOTEL.COM這家代訂房網站，還是有提供免費中文客服電話。

上星期剛打過， 02-26507819。

上星期因為信用卡訂房的問題打去agoda的客服請他們協助我退款，果然講完掛掉電話後馬上就幫我辦好退款了，效率很快呢！