關於「SERVQUAL scale」標籤，搜尋引擎有相關的訊息討論：

A review of twenty years of SERVQUAL research | Emerald Insight2009年7月3日 · This paper reviews 20 years (1988‐2008) of research on the SERVQUAL scale for measuring service quality. Design/methodology/approach. –. A range ...A Review and Critique of Research Using Servqual - SAGE JournalsAdapting the SERVQUAL scale to health care environment: an empirical assessment. ... Smith, T. W. (1992a) Thoughts on the nature of context effects.Measuring Information System Service Quality: SERVQUAL ... - jstorOrlando, FL 32816-1400. U.S.A. [email protected] ... measuring IS service quality (Kettinger and Lee ... applicability of the SERVQUAL model in the IS.[PDF] The SERVQUAL Measuring Instrument Applied in Assessing ...The author will proceed to discuss the SERVQUAL model as a proxy for customer satisfaction which will permit identification of the research question and ...Patients' perceptions of service quality in China: An investigation ...2017年12月22日 · Based on SERVQUAL, they created an index system for a medical service quality evaluation scale and studied the optimal method of reading the ...Service Quality Perception and Customer Satisfaction in Islamic ...2015年11月5日 · This study employed a modified SERVQUAL model by introducing a unique dimension of compliance in the context of service industry.[PDF] Evidence from Modified SERVQUAL Model - - Munich Personal ...2015年5月2日 · Journal of Business research, 24(3), 253-268. Berry, L.L., Thompson, T.W., 1982. Relationship banking: the art of turning customers into clients ...The impact of e-service quality and customer satisfaction on ... - NCBI2019年11月1日 · The framework used the SERVQUAL model developed by Parasuraman et al. (1985) to measure service quality. The study demonstrated that customer ...EBK: Services Marketing: Integrating Customer Service Across the ...39 G.L. Shostack, 'Planning the service encounter', in The Service Encounter, ... 27 C. Grönroos, 'A service quality model and its marketing implications', ...Tourism Management... Management of Service Operations Allyn and Bacon, Boston (1978) Shostack, G L ... service quality in the hospitality industry using the SERVQUAL model' ...